Complaints Procedure
Registered No. 15189483
COMPLAINTS PROCEDURE
Liam Stafford Funeral Directors
2 Wellington Road
Newport
TF10 7HD
Our commitment to clients’
We aim to ensure that:
- Making a complaint is as easy as possible and we treat your complaint seriously
- We deal with your complaint promptly and in confidence
- We learn from complaints and use them to review and improve our service.
What is a complaint?
A complaint is when you tell us you are not happy about any part of the service and/or the products we provide.
How to make a complaint
If you wish to make a complaint you can contact our General Manager, Mr Liam Stafford, in any of the ways listed below:
By email – info@liamstaffordfunerals.co.uk
In writing to – Liam Stafford, 2 Wellington Road, Newport TF10 7HD
By phone – Tel: 01952 971400
In person (by appointment only) at
Liam Stafford, 2 Wellington Road, Newport TF10 7HD
Your complaint will be acknowledged within 3 days and fully investigated within 5 working days.
If you are unhappy with the response you can contact Mr Liam Stafford in any of the ways listed below:
By email – info@liamstaffordfunerals.co.uk
In writing to – Liam Stafford, 2 Wellington Road, Newport TF10 7HD
By phone – Tel: 01952 971400
If You Are Still Unhappy
If you are still unhappy with our response you can contact The National Society of Allied & Independent Funeral Directors (SAIF) in any of the ways listed below, quoting our membership number 3277:
By email – info@saif.org.uk In writing to –
The National Society of Allied and Independent Funeral Directors
SAIF Business Centre 3 Bullfields Sawbridgeworth Herts CM21 9DB
By phone – Tel: 0345 230 6777 or 01279 726 777
By fax – Tel: 01279 726 300
On receipt of the completed Complaints Form which is available from the SAIF website www.saif.org.uk or by contacting the SAIF Business Centre, your complaint will be acknowledged within 7 days then fully investigated. Timescale for findings and final response will vary depending on each individual case and investigation.
Please note that The National Society of Allied and Independent Funeral Directors (SAIF) will not investigate a complaint unless the internal complaints procedure of the Funeral Directors has been exhausted.
If You Are Still Unhappy
If you are still unhappy with the response and final decision of The National Society of Allied and Independent Funeral Directors (SAIF) you can request that your complaint, be referred to Centre for Effective Dispute & Resolution (CEDR). For more information and to download leaflet of the scheme please visit – www.saif.org.uk
